Behaviour Analyst

Telephone Based. However office open if you prefer to work on site

An excellent insurance company require a Behaviour Analyst to work within their Driver Behavioral unit.

The Driver Behaviour Unit (DBU)

• The DBU are responsible for identifying insured drivers whose driving behaviour is causing concern and intervening (typically by phone) early and quickly.
• Success for the DBU is when that individual can understand the implications of their driving behaviour and is clear on what they need to do differently to change.

The successful candidate will

• Have an A-level in psychology and ideally have a psychology degree or have a background in psychology/studied behaviour and outcomes
• Have strong influencing and coaching skills
• Have experience of working with young people and adults
• Be a strong and versatile communicator – able to communicate effectively with parents and young adults
• Demonstrate the ability to listen and reflect
• Be able to show evidence of understanding and use techniques to overcome objections/change behaviour
• Be interested in what motivates people and drives their behaviour
• Be comfortable working at a detailed level
• Possess analytical skills
• Hold a driving licence.

The main responsibilities of the role

• Identify drivers in the community who need DBU intervention
• Investigate their driving behaviour to ensure full understanding of individual events and wider patterns/trends in their driving behaviour
• Determine what communication is needed based on customer experience/life stage and behaviour demonstrated (coaching, education, penalties)
• Give over-the-phone feedback and coaching to young adults and possibly their parents
• Employ a flexible approach to phone-based coaching creating individual contact strategies based on driver reactions to maximise impact and outcome
• Document all customer interaction including approach, actions, and reactions
• Monitor individual customer behaviour as appropriate and track outcomes
• Stay up to date with relevant research on driver behaviour and incorporate as relevant into the role and customer interaction

Benefits

• 25 days holiday + bank holidays
• Health insurance
• Discounted gym membership
• Pension scheme
• Social committee