Account Manager

Title:

Account Manager

Type:

Permanent

Start Date:

ASAP

Skills:

Skills Competencies

• Presentation skills

• Self-motivation

• Diplomacy

• Numeracy & Data Rationality

• Decision Making

• Planning and Organisation

• Time Management

• People Management

• Influencing & Developing Relationships

• Communication (written and verbal)

Description:

Role Summary

• Responsible for managing a portfolio of Client Accounts via a telephone

• The primary function of the Account Manager is to maintain and enhance client relationships and increase portfolio revenue

• To ensure existing client relationships are managed effectively to maximise client retention

• Identify opportunities for licence growth within a portfolio of Accounts

• Be an ambassador for the business, ensuring that we continue to be seen in a positive light within our ever expanding marketplace

 

Key Responsibilities

• Through a solid understanding of client’s business, identify all needs and opportunities within your Accounts

• Build and maintain strong relationships with key personnel within your portfolio of Accounts

• Assist in the roll out of key projects identified following client meetings

• Point of escalation for the Support Team for unresolved issues

• Provide regular updates to your line manager on Client developments and issues

• Maintain accurate client records of all activity

• Produce documentation to the highest standards for external and internal clients & stakeholders

 

KPIs and Measures

• Account retention in line with the account management team targets

• Licence growth in line with the account management team targets

 

Location:

Kingston

Industry:

Position successfully filled by Office Zebra

Salary:

£26,000- £30,000