Temporary Customer Services Co-Ordinator
Title:
Temporary Customer Services Co-OrdinatorType:
Full Time TemporaryDuration:
2-3monthsStart Date:
ASAPSkills:
Temporary Customer Services Coordinator/s
Salary: £10ph
Location:Esher, Surrey
Duration: 2-3months
Due our clients to new business, expanding workload, and a change in the working practices the company have new opportunities within International side of the company for temporary Customer Services Coordinators.
The Requirements
Looking for personable and friendly individuals, in addition some, or all, the following areas of expertise would be desirable:
- Experience in a telephone based customer service environment.
- The ability to work well both independently and as part of a team.
- Excellent written and verbal communication skills.
- A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike.
- PC skills with a good knowledge of Microsoft packages, ideally with advanced knowledge of MS Excel, Word and PowerPoint.
- Be able to demonstrate exceptional customer service in-line with our service expectations and goals.
All newly appointed team members go through a comprehensive induction training programme to ensure they are fully training and able to provide the level of service.
Description:
The Hours
The Customer Services Coordinator will be required to work a 38 hour week, worked in a flexible shift pattern between the hours of 8am and 8pm Monday to Friday plus one Saturday every 4 weeks,
e.g. 8am-4pm; 9am-5pm; 10am-6pm; 11am-7pm, 12noon-8pm Monday to Friday plus one Saturday every 4 weeks.
There may be an occasional requirement to work outside of these hours in order to assist with shift cover, but this will be done on an ad hoc basis and discussed in advance.
The Work Environment
The office culture is warm, friendly and socialble, and the company is proud of their working environment and their loyal and dedicated employees.
The company is also very sociable, with regular events organised by the employees and Facilities Team, for example; sponsored charity bike rides/walks/runs, regular lunchtime running sessions, lunches and evening events. They have excellent facilities for those wishing to cycle/run; bike storage, sports lockers, showers and laundry facilities.
The role is based in prestigious offices in the centre of Esher, with good transport links, the offices have recently been refurbished and designed specifically for our needs.
