Internal Sales Co-ordinator
Title:
Internal Sales Co-ordinatorType:
Full Time PermanentStart Date:
ASAPSkills:
Essential Skills:
Advanced Excel ( Vlookups, Pivot Tables, etc…)
Description:
Internal Sales Co-ordinator dealing with assigned customer enquiries and all company technical complaints. Liaising with customers to ensure the latest order status information is provided in a timely and efficient manner and also ensuring all relating paperwork is processed in the same way. Liaising with company head quarters and associated logistics providers.
Principle Accountabilities:
- Answering telephone calls from customers and dealing with all related queries including delivery and production schedules, pricing, sample and technical information. Wherever possible customer queries must be dealt with on the day of receipt from the customer – a maximum 24 hours response time should be achieved in the majority of instances.
- Processing of orders for all Moorim products ensuring customers receive their weekly order status reports, order acknowledgements, checking customer credit, liaising with mill, head quarters and customers, contacting customer warehouses where appropriate and haulage companies for inventory checks, special delivery requests, and ensuring orders are processes and acknowledged in a timely & efficient manner.
- Issuing of customer invoices and crediting customers as appropriate with correct and current commercial terms liaising with the management accountant where necessary.
- Registering stock production orders with the mills and creating new stock codes when and where appropriate.
- Ensuring all paperwork and records both computer and manual relating to price lists, sales analysis, goods imported, complaints register, and that regular house-keeping of all relevant files is maintained in an efficient, easily accessible format (archived as appropriate)
- Processing all customer technical complaints in accordance with the technical complaint handling procedure. Liaising with headquarters and customer to ensure a speedy and efficient resolution is achieved.
- An element of additional responsibilities may arise as the business and role evolves including potential project work.
