Account Manager

Title:

Account Manager

Type:

Permanent

Start Date:

ASAP

Skills:

Skills Competencies

·         Presentation skills

·         Self-motivation

·         Diplomacy

·         Numeracy & Data Rationality

·         Decision Making

·         Planning and Organisation

·         Time Management

·         People Management

·         Influencing & Developing Relationships

·         Communication (written and verbal)

Description:

 

Role Summary

·         Responsible for managing a portfolio of Client Accounts via a telephone based service from a Kingston base

·         The primary function of the Account Manager is to maintain and enhance client relationships and increase portfolio revenue

·         To ensure existing client relationships are managed effectively to maximise client retention

·         Identify opportunities for licence growth within a portfolio of Accounts

·         Be an ambassador for the business, ensuring that we continue to be seen in a positive light within our ever expanding marketplace

 

Key Responsibilities

·         Through a solid understanding of client’s business, identify all needs and opportunities within your Accounts

·         Build and maintain strong relationships with key personnel within your portfolio of Accounts

·         Assist in the roll out of key projects identified following client meetings

·         Point of escalation for the Support Team for unresolved issues

·         Provide regular updates to your line manager on Client developments and issues

·         Maintain accurate client records of all activity

·         Produce documentation to the highest standards for external and internal clients & stakeholders

 

KPIs and Measures

·         Account retention in line with the account management team targets

·         Licence growth in line with the account management team targets

Location:

Kingston

Industry:

Financial Services

Salary:

£26,000- £30,000 + OTE