Assistance Coordinator

Seeking experienced Assistance Coordinators with prior knowledge of the international healthcare/ assistance/claims handling industry.  In addition some, or all, the following areas of expertise would be desirable:

• —  Experience of working within a healthcare setting, handling travel, medical or personal accident claims.
• —  Experience of managing claim reserves and providing accurate and detailed claim reporting and bordereaux.
• —  Experience of private medical insurance or international private medical insurance would be an advantage.
• —  A high degree of accuracy and attention to detail.
• —  PC skills with good a knowledge of Microsoft packages.
• —  The ability to demonstrate customer led thinking at a senior corporate level.
• —  Proactive approach to work and analytical problem solving skills.
• —  The ability to plan and organise own workload, and work well under pressure.
• —  The ability to work well both independently and as part of a team.
• —  The ability to follow processes and efficiently collect data in a friendly and professional manner.
• —  A calm, diplomatic approach with excellent written and verbal communication skills.
• —  Language skills are very much an advantage, as some of the correspondence is with medical or other providers overseas.
• —  A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and Underwriters alike.
• —  PC skills with good knowledge of Microsoft packages, ideally with advanced knowledge of MS Excel, Word and PowerPoint.
• —  To be able to demonstrate exceptional customer service in-line with service expectations and goals.