Repatriation Coordinator
Title:
Repatriation CoordinatorType:
Full Time PermanentStart Date:
ImmediateSkills:
We are looking for experienced coordinators, if possible with prior knowledge of working with a medical environment, an international repatriation/evacuation setting, or the travel insurance sector.
In addition some, or all, the following areas of expertise would be desirable:
- Language skills, in particular primary European languages; French and German.
- — A calm, diplomatic open style and approach, with excellent verbal and written communications skills.
- — A high degree of accuracy and attention to detail.
- — PC skills with good knowledge of Microsoft packages.
- — Proactive approach to work and analytical problem solving skills.
- — The ability to plan and organise own workload, and work well under pressure.
- — The ability to work well both independently and as part of a team.
Description:
Key responsibilities:
- Co-ordination of all medical evacuation and repatriation cases
- Liaison with suppliers, clients, medical escorts and the nursing team to ensure the safe and efficient transfer of patients
- Management of escort availability roster
- Participation in the escort audit programme
- Assisting the Global Provider Network team with identifying providers in new locations in order to meet the needs of clients
Repatriation/evacuation:
- Answer calls, upload new cases into the Case Management System
- Review of all new and ongoing evacuation/repatriation cases prioritising actions according to medical and client requirements
- Act promptly when critical issues are identified, ensuring such cases are escalated to nurses / managers as appropriate
- Coordination of air ambulance evacuation and repatriation of individuals from initial request to patient drop off, including:
- Identifying suitable providers
- Requesting quotations
- Preparation of quote for client
- Arranging ground ambulance
- Liaison with HMS medical team, providers and client
- Maintain an accurate record of costs with each case
- Assist the medical team in airline Medical Clearance formalities
- Assist the medical team to source appropriate medical escorts
- Arrange escort hotels and transfers where applicable
- Ensure escorts have sufficient information to perform their duties
- Manage the Repatriation Book.
Provider and Escort Management:
- Assisting the network provider team with identifying providers in new locations in order to meet the needs of clients
- Ensure Provider information is accurate and up to date
- Manage Escort Availability roster
- Update Escort records where applicable
Audit:
- Participate in Escort audits
- Liaise with Global Provider Network team to ensure providers are audited and information is updated on CMS Contacts
- Collate data returned from Escort Hotel audits and update records in CMS Contacts
Compliance Requirements:
There are various compliance requirements that all job holders must abide by as some parts of the business fall within regulated sectors, the job holder will be required to:
- Ensure compliance in relation to FCA regulations.
- Abide by the Company’s Treating Customers Fairly policy and guidelines.
- Adhere to all internal policies and processes relating to regulatory or compliance requirements.
The job holder may be required to attend further training/seminars/workshops and or gain accreditations in relation to the above compliance requirements
Communication:
—At all times act in a professional, polite and courteous manner towards others
—Act in a collaborative manner, yet provide clear decision making skills in consultation with other members of the team
—Ensure written communication is legible, relevant, objective and accurate
General:
—Recognise when workload becomes unmanageable and effectively utilise available resources to ensure continuity of case management
—Show awareness of the budgetary constraints of the role and work with team members and managers to ensure delivery of a cost effective service
Career Development:
This new role within an expanding part of the business offers plenty of scope for development and career progression.
