Resident Liaison Officer
Title:
Resident Liaison OfficerType:
ContractStart Date:
ASAPSkills:
Employment Status:
Fixed-Term Contract, Part time (up to 25 hours a week)
PERSON SPECIFICATION
The Resident Liaison Officer should make a good impression for the company, cultivating relationships with residents and giving great service.
You should be able to communicate and have the persistence to see a job through to conclusion. The Resident Liaison Officer should be confident, enthusiastic, approachable and accommodating.
Personal Attributes
The successful candidate will possess the following:
- A calm and professional manner
- Excellent verbal & written communication skills
- Self-motivated and enthusiastic and able to work under own initiative
- Listening skills and the ability to demonstrate empathy and understanding.
- Capable of conveying accurate information
- Desire to be an ambassador for the Company
- Excellent presentation skills (both formally and informally)
- Organised and efficient
Technical Attributes
The candidate must possess the following:
Essential
- Previous customer service experience
- IT knowledge – Word and PowerPoint
- Excellent administrative skills
Desirable
- Experience of the construction industry
Description:
JOB PURPOSE
The Resident Liaison Officer is responsible for acting as the company’s representation to the residents of the Village providing efficient communication between the residents and project team.
KEY ACCOUNTABILITIES
KPI’s / Measures
- Resident Liaison
o Ensure residents opinions are acknowledged and feedback to project team
o Involve residents in the overall process and ensure they are aware of current situations
o Develop effective working relationships with residents
2. Communication
o Providing timely information to residents and Construction team
o Noticeboard updated to agreed timescales
DETAILED JOB PROFILE
Resident Liaison
o Act as representation of the construction company to the residents of the Village
o Engage with the residents in a positive way such that they can become involved with the progress and feel their views are heard
o Encourage positive relationships between the company and the residents ensuring actions are followed up to reflect our good name
o Imparting construction progress and activity in clear simple terms
o Convey accurate information both to residents and from residents to project team
o Occasionally attend evening resident meetings
o Create a strong positive liaison with the residents with scope for encouraging interaction via competitions and contribution to the village newsletter
Communication
o Communicate with the team effectively and act as the buffer from resident opinion
o Keep notice board regularly updated
o Present updates to residents on progress and future activity
General Administration
o Provide support to the project team with general administrative duties
o Support the Marketing team in updating the company on progress and activity
KEY WORKING RELATIONSHIPS
The Resident Liaison Officer works closely with the Construction team and residents on a day to day basis. Strong working relationships with residents are essential in order to provide support and advice as required.
RESPONSIBILITIES FOR COLLEAGUES
The Resident Liaison Officer will provide assistance and support to the project team and residents as required.
WORKING ENVIRONMENT
The Resident Liaison Officer will be based in Cranleigh Village.
ORGANISATIONAL RESPONSIBILITIES
o Understands and demonstrates the principles of confidentiality.
o Understands and demonstrates their responsibilities for the Health & Safety of themselves and others.
o To work within the policies and procedures of the company.
o Understands and demonstrates commitment to the company’s Purpose & Values
o Demonstrate commitment to ongoing personal development
o Utilises Workspace (document management system) for all shared correspondence
o The duties & responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties or level of responsibilities entailed. The post-holder is therefore expected to undertake such other duties as may be requested provided the general character of the duties or level of responsibility does not change.
