Sales Support Executive
Title:
Sales Support ExecutiveType:
Contract Full TimeStart Date:
ImmediateDescription:
This is a twelve month contract
OVERVIEW –Primary contact for customers and sales team regarding open order status. Responsible for accurately processing and tracking all open orders, providing open order books to customers and sales team and for resolving invoice queries in partnership with finance
ROLE RESPONSIBILITIES
Order Receipt and Processing
- Evaluate all incoming orders against system information to ensure order is in line with agreed pricing, lead times, minimum order quantities, etc and acknowledge receipt
- Process all orders on Sage accurately
- Assess Stock levels and raise Purchase Orders where required and send to Factory planning teams
- Update the system with correct FOB dates and ensure order book reconciliation of Factory PO Reports
Order Monitoring
- Review all orders for assigned customers against factory production schedule daily
- Query all order dates not in line with customer requirements to Planning Teams
- Produce and distribute Open Order Books to Customers and Sales Team as per agreed dates
- Participate in weekly sales meetings/conference calls
- Manage customer Pull in Requests and Customer Cancellations following the guidelines
- Daily review of Production Schedule customer order lines
Shipments and Invoicing
- Raise Shipping Documents (Commercial Invoice and Packing Lists) and send to Logistics Team weekly
- Ensure Logistics Manager has required shipment details 4 days prior to factory collection date
- Send Commercial Invoice to customer once Proof of Delivery to FOB point received and hard copies filed
- Raise final invoices within agreed timeframes
- Review invoice queries within 1 working day
Samples & Replenishment
- Process internal samples requests within 24 hours providing an order number
- Review SOH in replenishment room
- Source additional stock from various Inventory locations
- Issue weekly open order books to internal colleagues
- Invoice out once shipment complete
ESSENTIAL SKILLS
- Excellent Attention to detail
- Excellent Verbal and Written Communication skills
- Excellent Problem Solving Skills
- Advanced Excel skills (Lookup’s, Sorting, Subtotals, Pivots, etc…)
- 3-5 years of experience in Order Processing, Data Entry in an ERP environment
- Experience of Shipping and Logistics desirable
- Sage ERP order/invoicing process desirable
