Telemarketing Executive
Title:
Telemarketing ExecutiveType:
PermanentStart Date:
ASAPSkills:
Experience of an office environment
Experience within a B2B telesales environment
Knowledge of Customer Relationship Management systems or (similar)
Ability to build rapport over the telephone
Description:
To support the business development team and to work with the marketing team to build relationships with potential customers over the telephone and ultimately book quality appointments with prospects that fit company profile.
Accountabilities
•Make contact with potential customers and qualify their fleet criteria and needs.
•Build quality relationships with potential customers by engaging with them via the phone and supporting this by supplying supplementary information via email
•Develop relationships and seek to gain appointments with potential customers, preferably well in advance of a proposed review process to enable the Business Development Managers (BDM’s) to build a face to face relationship with the prospect, which will in turn enhance the companies chance of being successful with the prospect organisation
•Develop leads that the business development team can follow up to help us gain a meeting for the BDM to meet with the prospect;
•Manage and maintain the Customer relationship Management System (CRM) to facilitate the development of a healthy lead pipeline;
•To support the business development function on a day to day basis to help the team reach targets;
•Seek support from the wider business development team or the wider business to enable you to progress conversations with the prospect
•Operate to agreed standards and key performance indicators at all times; Contribute and share in team meetings
•Make suggestions and implement changes to improve the quality and efficiency of our telemarketing operation;
• Work with the marketing team on specific campaigns designed to target set customer sectors in order to help create more appointments/leads for the BDM’s;
• Work with the CRM system to ensure data is regularly turned over and kept updated and accurate so that the business can maximise its opportunities;
• Plan your weekly activity to help prioritise the tasks that need to be completed in order to successfully achieve the objectives for that week, accurately and on time;
• To maintain and co-ordinate, within the business development/account management team, quality procedure updates and processes in-line with the Quality manual.
