Telemarketing Executive
Title:
Telemarketing ExecutiveType:
PermanentStart Date:
ASAPSkills:
- B2B Telemarketing experience required although candidates with strong experience in other areas may still be considered.
- Previous experience in the financial services industry.
- Demonstrable success in telesales, telemarketing or tele-research roles.
- Experienced in calling professional corporate /organisations.
- Effective in exposing prospects’ key business drivers and matching these to company capabilities.
- Have sufficient analytical experience to complete research that identifies relevant information on prospective customers.
- Commercially minded with experience of working to achieve targets.
- Experience of working with contact databases (CRM systems).
- Understanding of marketing channels for lead generation e.g. digital and web, marketing, direct response etc.
- Professional phone manner with a consultative approach and tone of voice.
- Strong listening skills.
- Confident in overcoming rejection and setting challenging goals on a daily basis.
- Proven computer skills essential including Microsoft Office suite, Salesforce CRM (preferable).
- Self-motivated, proactive individual with good time management and prioritisation skills.
- Ability to work in a very busy environment.
- Excellent attention to detail.
- Interpersonal skills to work with employees at all levels.
Knowledge Required:
- Working knowledge of Salesforce CRM system – preferred
- Ideally working knowledge of Financial Advice Sector
- Working knowledge of Microsoft Office
- Working knowledge of social media for prospecting, particularly LinkedIn
Qualifications Required:
- GCSE Maths and English as minimum
Description:
- Generating high quality leads and opportunities for follow-up by the sales team.
- Logging and updating accurate lead information into our Salesforce CRM system.
- Making outbound calls to both existing and ‘bought in’ databases of marketing prospects.
- Capitalising on the inbound marketing lead nurturing programme.
- Manage databases to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
- Taking inbound sales and marketing queries (including calls, emails, website enquiry forms) and dealing with them in an efficient and timely manner.
- Managing and following up on leads generated from road shows.
- Using relevant social media, particularly LinkedIn to generate leads.
- Building beneficial relationships with potential clients and existing customers.
- Feeding back on effectiveness of marketing campaigns to improve performance.
- Effective handover of leads to the sales and account management teams including reporting and tracking of outcomes.
- Liaising with other teams as required, in particular sales and account management teams.
KPIs and Measures:
- Number of prospect calls per day achieved
- Required number of leads generated per month
- Accuracy of input of lead/opportunity information into Salesforce
- Appropriate contact/communication with clients and prospects achieved
Key Deliverables:
- Make 70 prospect calls per day
- Generate 20 qualified opportunities per month
Key Stakeholders:
- Marketing Director
- Sales Director
- Sales Manager
- Head of Client Services
- Wider marketing, sales and account management teams
OTE £33,000
