3rd Line Support Engineer

Job Scope:

Support and Maintain the IT systems, to provide customers and employees with the best possible service.

Support and develop the Junior Operations Analysts

Duties and Responsibilities:

• Support and Maintain hosted infrastructure environments – Windows and Linux based systems
• Provide leadership and guidance to other members of the Operations Team
• Support, develop and train Junior Operations Analysts
• Administer Windows Active Directory and Exchange server
• Manage and support office infrastructure and systems – including Domain Controllers, file servers, networks, phone systems, switches, monitors, peripherals, etc
• Provide IT support and assistance to all company departments
• Manage and liaise with third party suppliers and providers (eg Infrastructure Hosting; Nous IT Support resource; IT consultants; etc)
• Build and maintain desktops, laptops, Macs and mobile devices for company employees
• Review and improve Operations processes
• Create, maintain and update Operations documentation of processes and producers
• IT Ops related Project work (eg AWS migration, CRM implementation, TFS migration, implementation and rollout of new applications)
• Represent IT Operations on projects and in meetings
• Occasion tasks and projects that require evening and\or weekend work
• Provide out of hours cover as part of an on call rota

Skills Required:

• Good communication skills, both written and verbal
• Able to take ownership and manage tasks until their completion
• Strong analytical, administrative and organizational skills
• Good attention to detail
• Ability to work under pressure and to tight deadlines.
• Delivery focused with the ability to prioritize business critical solutions.
• Desire to learn new technologies and skills
• Good understanding of Security in relation to network, server and application configurations.
• Able to work effectively with minimal supervision

Technical knowledge and experience required:

• Windows Active Directory and Exchange administration
• Red Hat Enterprise Linux administration
• Windows Server 2012
• Windows 7, 8, 10
• Office 365
• Mac OS

Desirable Skills:

• AWS
• Microsoft TFS
• Virtualization technologies – VMWARE (vSphere), oVirt (Redhat KVM based virtualization)
• Apache HTTP Server
• Apache Tomcat
• FTP over SSH\SFTP – FTPS, VSFTP and SSL
• ITIL or TOGAF Trained or Certified
• JBoss
• Samba, NFS and SAN
• Shell Scripting

Benefits Package incs

26 Days Holiday + Bank Holidays
Life Insurance
Private Healthcare
Pension with superb contribution %